Selected Works & Technical Narratives
Deep-dive product case studies, covering decision frameworks, metrics, and the artifacts behind them, alongside the side projects where I build to learn.
How I Run Programs
A repeatable system I bring to every program. The case studies below are worked examples: the charter, RAID, and Go/No-Go gate come from the integration program, and the operating cadence and live status from the data dashboard.
- 01
Intake & prioritization
Triage incoming requests against impact, effort, and dependencies so the program works on what matters next, not what shouts loudest.
- 02
Charter
Agree goal, scope, and success criteria up front so every team solves the same problem against the same bar and trade-offs settle cleanly.
- 03
Workstream & dependency mapping
Break the work into parallel workstreams with owning functions, and map the handoffs between them so nothing waits on an unnamed party.
- 04
RAID & governance cadence
Run a living RAID log on a steady rhythm of standups and a steering committee, so blockers surface early in a forum that can clear them.
- 05
Go/No-Go gate
Hold each release to one objective launch-readiness checklist, so "are we ready?" is a decision against criteria, not an argument.
- 06
Retro
Close the loop with what worked, what I'd do differently, and the changes that feed back into the next program's intake.
Product Case Studies
Lab ↔ EMR Integration Program
I led the cross-functional program connecting providers' EMRs to the lab, with zero data loss across thousands of transactions and onboarding cut from weeks to days: a charter, parallel workstreams, a dependency map, a RAID log, governance cadence, and a Go/No-Go launch gate, on top of HL7/SFTP and REST delivery, the orderable compendium, and architecture.
Zero data loss across thousands of transactions
Read case studyarrow_forwardAI Diagnostic & Practice-Intelligence Features
Shipped to 200+ clinical users, and I owned the AI logic, not just the schedule. I set the thresholds, rules, and model selection for two features, evaluation suites that flag and interpret lab results and a dashboard that reads practice health, then drove the cross-functional rollout.
Shipped to 200+ users
arrow_forwardInternal CRM / Sales Technology
~90% rep adoption and roughly 4 hours saved per rep each week, because I rebuilt an internal CRM around how Sales actually sells. Recurring discovery with Sales Ops and reps, prioritized against feasibility and impact, then shipped with engineering.
Sales-led discovery, shipped adoption
arrow_forwardIntegration Platform Migration
250+ live lab ↔ EMR connections moved to a new platform with zero data loss and zero provider disruption. I led the off-hours cutover and took over the runbook and on-call from the prior team, with a charter, dependency map, parallel-run validation, and a tested rollback.
250+ connections migrated, zero data loss
arrow_forwardPatient Installment Payments Launch
A patient installment-payments launch where GA landed as a non-event. I led six functions through a staged QA → Internal → Beta → GA rollout with entry/exit gates, a Go/No-Go checklist, and a rollback plan, integrating a third-party payments provider.
Staged rollout, zero-surprise GA
arrow_forwardGen Z Market-Expansion Discovery
A 3% lift in daily retention, earned on the "what to build" side of PM. I led a team of 7 to size a Gen Z opportunity in the data, validate it with real users via UserTesting and A/B testing, and make the prioritization trade-offs that decided what shipped.
+3% daily retention
arrow_forwardResults-Routing Incident Retrospective
A results-misrouting incident contained, disclosed transparently, and its root cause engineered out, not papered over with "be more careful." I led detection, containment, disclosure through the Privacy Officer, and the systemic fix that removed the error class. Fully anonymized.
Contained, disclosed, root cause engineered out
arrow_forwardSupport Signal → Roadmap Pipeline
Important user pain used to get lost in the support queue. I built a repeatable intake-to-roadmap pipeline: triaging escalations by impact and recurrence, diagnosing the underlying problem rather than the symptom, and translating support signals into structured roadmap items engineering could pick up cold.
Support signals, structured into product decisions
arrow_forwardInteractive Data Dashboard
Days-long manual status replaced with a live, self-serve view of a multi-workstream integration program. I built the one place that showed whether delivery was on track, whether issues were caught early, and what to fix next.
Program delivery + live quality
arrow_forwardProductivity Automation with n8n
4+ hours a week given back, by automating status itself. I built a daily Jira → Notion → Confluence pipeline that refreshes a single roadmap source of truth and a stakeholder report every morning, before anyone asks.
4+ hrs/week saved
arrow_forwardSide Projects & Engineering
Hands-on builds that keep me technical: proof that I can code, not just delegate.
The Stickerbook Sky
An anonymous platform built for catharsis, not clout, designed end to end as founder. Personas, competitive positioning, and an empathy-first UX, where vulnerability is the feature, not the flaw.
KrisBot
Full lifecycle build of a Discord automation tool, from PRD to live deployment, automating community moderation workflows in a personal server.
ReactChatbot
A full-stack chatbot with NLP via Dialogflow that parses intents and parameters, returning intelligent responses. Built end-to-end from React UI to MongoDB and shipped.
The Studio Florist
A cozy management sim in Godot, featuring procedural growth systems, inventory logic, and 60FPS shader-driven floral simulation across 100+ unique instances.
Salt & Prepr
A React Native app matching your on-hand ingredients to recipes via the Spoonacular API. Idea to working mobile prototype with a 3-person team in under 48 hours.
Perfect Morning
Spotted a Roblox platform-incentive shift (Creator Rewards paying for daily return), then designed a calm, intentionally short, once-a-day game around the constraint every competitor ignored. Gap analysis, enterprise PRD, ethical monetization, and a fail-fast gate.